Managing Customer Complaints Course

Effective customer complaint handling is one of the most important aspects of providing excellent customer service. Customers who complain are offering the organization a chance to identify and resolve problems, demonstrate excellent service, and keep loyal customers. It’s all too easy to lose a good reputation and long-standing customers if your people don’t handle complaints in an effective way. Equally, when complaints arise, they provide a great opportunity to turn a customer into a loyal client if handled well.

The objective of this online customer service training course is to help employees handle customer complaints and difficult customers successfully. At the end of this training course, trainees will be able to view customer complaints as opportunities, identify problems that prompt complaints, handle complaints effectively, and satisfy customers who complain.

  • Understanding customer complaint behaviour
  • Reducing customer complaints
  • Responding to customer complaints
  • Reviewing customer complaints

Individuals who are responsible for dealing with customer complaints.

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Southern Star Institute Offers

Customisation

Customised content to suit your business’s specific needs.

Workplace Trainers

Specialised trainers will complete practical training in the workplace.

Group Facilitation

Team building and collaborative approach.

Resources

 A comprehensive list of take-away tools and resources.

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