Everyone is different in how they communicate and how they deal with tense situations. Most of us don’t like to be in the midst of a disagreement with someone, especially when we have to work with that person or group every day. Conflict resolution makes our everyday lives easier.
Effective conflict management is an essential skill for every leader and aspiring leader. When harnessed productively, conflict can be a force to build both company culture and competitive advantage.
These skills will equip you to surface issues within your workplace and successfully navigate challenging conversations with direct reports, peers, or supervisors where emotions run high and positive outcomes are critical. You’ll master the skills needed to assess, scope, and diagnose issues from all sides, understand different personal styles, and implement a proven problem-solving approach to find workable resolutions that strengthen relationships and results.
Southern Star Institute’s Conflict Management Program assists staff and managers to better manage and resolve workplace conflicts, differences and disagreements. It outlines the fundamental skills that are used to identify, respond and resolve a conflict whilst providing the tools, knowledge and techniques to reduce conflict in the workplace.
We respond to conflicts based on our perceptions of the situation, not necessarily to an objective review of the facts. Our perceptions are influenced by the situation, our life experiences, culture, values, and beliefs
- Understanding Conflict
- Reducing Workplace Conflict
- Personality Types
- Live learning support
- high-impact online manual
- Learn at your own pace
- Tips on resolution techniques
- Institute’s guidebook on how to manage conflict at workplace.
- Booklet on Patience enhancing tips.
- Better equip staff and managers to find cooperative and collaborative ways to come to a solution
- Raise appreciation and awareness of personality differences
- Know what to do when a difficult situation arises
- Improve workplace relationships and team collaboration
- Improve staff morale and organizational culture
- Reduce stress in the workplace
This program is well-suited for people who:
- Possess good communication and interpersonal abilities.
- Have a keen interest in people and organizations.
- Thrive in team-based environments.
- Enjoy critical thinking and creative problem-solving.
- Are interested in conflict resolution.
The half-day, interactive workshop consists of small and large group activities that apply to real workplace scenarios.
Half day and full day workshops are available, contact us to learn more. Workshops are fully customised to meet the needs of your organisation.
For more detailed information about the course and the fee structure, please contact us.
For more detailed information about the course and the fee structure, please contact us.
There are three main course delivery modes at Southern Star Institute: Face-To-Face (F2F), Hybrid and Virtual. A participant can choose the most convenient mode for his training. However, the course structure and fees would vary for each mode. The educational content, however, would be the same but customizations would be made to suit the delivery needs.
Face-to-Face (F2F) Course Delivery
A Face-to-Face (F2F) course is delivered in a classroom setting. This means that scheduled normative hours take place in the physical classroom. F2F classroom interaction takes the form of in-person, real-time interaction between the trainer/facilitator and the participants. A F2F course would be taught for the duration specified for the respective course over a number of days or day as required. The sessions would be divided in the best possible way to effectively structure the course and convey key information to the participants.
Hybrid Course Delivery
A hybrid (or blended) course combines in-class instruction and activities with flexible, guided online learning in a virtual environment. Guided online activities in hybrid courses engage participants with independent, active learning that is supported, performed or submitted via our course learning management process. A hybrid course allows for many possible combinations of in-class and online instruction, interaction and digital learning activities, as well as a wide variety of deliverables.
Virtual Course Delivery
A fully online course is delivered virtually. This means that scheduled normative hours take place outside of a physical classroom. Fully online courses provide participants with flexibility to personalize their schedules as the course teaching and learning activities occur online through the use of our learning management process. Participants complete training, course requirements and collaborate on topics using a wide range of educational technologies and digital learning activities.
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